Terms of Service

TickerAll (“we”, “us”) provides a hosted API, a web and mobile terminal, and related tools that let you read market data from, and manage trading on, MetaTrader 4 and 5 broker accounts that you hold with your broker. We are not a broker, an exchange, an investment adviser or a fund manager. We never hold your trading funds (the only money we hold is prepaid credit for our own fees, section 7) and we never place a trade on our own initiative: every order comes from you, your code, or software you chose to connect.

By creating an account, using the API, the terminal, the apps, or any SDK, you agree to these terms and to our Privacy Policy. If you use TickerAll on behalf of a company, you confirm you may bind that company. You must be at least 18 and legally able to trade with your broker where you live.

You are responsible for your TickerAll login, your API keys and everything done with them. Keep them secret and tell us at once if you think they are compromised. By default, broker credentials you connect are held in memory only for as long as the connection is live and are never stored; if you opt in to remembered credentials (Pro and Enterprise), they are stored encrypted and used only to restore the connection you asked for, and you can revoke that at any time. You can disconnect an account or delete your TickerAll account at any time.

Connecting a broker account must be allowed by that broker’s own terms. You are responsible for complying with your broker’s rules, and for any licence, registration or tax obligation that applies to your trading.

Trading leveraged products such as forex, CFDs and cryptocurrencies carries substantial risk. You can lose some or all of your capital. Nothing on TickerAll is investment, financial, legal or tax advice. Market data may be delayed, incomplete or wrong, orders may be rejected or filled at a different price by your broker, and connections can drop. You decide what to trade and you bear the outcome.

You agree not to:

• use TickerAll for anything unlawful, or to trade on accounts you are not entitled to use;
• attempt to overload, probe, reverse engineer or interfere with the service or other customers’ use of it;
• resell or share access to your account or API keys without our written agreement;
• use the service in a way that breaches your broker’s terms or applicable market rules.

We may apply fair-use limits (connections, requests, streams) per plan and may suspend abusive traffic to protect the platform.

Your TickerAll account and API keys are for broker accounts you are entitled to use. You may copy trades, run strategies, or automate across the broker accounts connected under your own TickerAll account on any plan.

Connecting, trading on, or copying trades into accounts that belong to other people— for example running a copy-trading service, a managed-account offering, or any multi-user platform on top of TickerAll — is permitted only under a partner arrangement on an Enterprise licence, with our written approval. In such an arrangement each of your end users must give explicit, informed authorization for their account to be connected and their trades copied or managed; you remain responsible for obtaining and recording that consent and for complying with each broker’s own rules on copy trading and account access. Contact [email protected] to set one up.

Free plans are limited as shown on the pricing page. Paid plans are billed in advance for each monthly period and renew automatically until cancelled from your dashboard; cancelling stops the next renewal and keeps the plan active until the end of the paid period. Fees are in US dollars and exclusive of taxes unless stated. We may change prices or plan limits with reasonable notice; changes apply from your next renewal.

How you can pay. By card through our payment processor; or in USDT on the Tron network (TRC-20). Enterprise plans can pay USDT automatically: you approve our billing contract once from your own wallet and it collects the agreed amount each period, only to our treasury. On other plans you can pay from a prepaid credit balance that you top up with USDT or by card, and each period’s price is taken from that balance.

Prepaid credit. Credit can be used only to pay TickerAll fees. It is not a deposit or an account with us, earns no interest, cannot be withdrawn or transferred, and is non-refundable except where the law requires a refund. Unused credit stays on your account if you cancel or change plan. Credit you buy by card is removed if that payment is refunded or disputed.

Paying in USDT. Send exactly the amount shown, in USDT on Tron, to the address shown. A payment in another token, on another network, or of a different amount may not be matched to your account automatically; we will make reasonable efforts to identify it but cannot guarantee recovery. One USDT received counts as one US dollar. The network fee for a payment you send is yours; for Enterprise automatic collection it is ours.

Failed or late payments. If a renewal can’t be collected, or your credit doesn’t cover it, your plan stays active for a short grace period (currently 72 hours) while you pay; after that it is paused until you do. We email an invoice for every period billed in USDT or from prepaid credit, and a receipt for every top-up.

Prop-firm and funded-trader use. If you use TickerAll to run a proprietary trading firm or a funded-trader programme — including provisioning, assigning or monitoring accounts on behalf of traders you take on as customers, to check them against trading rules — you need an Enterprise plan, whether those accounts are demo or live. This is separate from ordinary commercial use, such as your own trading, bots or tools, which is fine on any plan. Email [email protected] and we’ll set you up.

We work to keep TickerAll available around the clock, but we do not guarantee uninterrupted service. Broker connections depend on the broker’s own servers. We schedule maintenance in announced windows and publish the current state on our status page. Where possible we notify customers in advance of changes that affect live connections.

This section applies only to customers on the Enterprise tier, each of whom runs on a dedicated instance. Free, Trader and Pro are provided on a best-effort basis under section 8, with no service-level commitment.

Uptime. We commit to 99.5% monthly availability of the TickerAll control plane for your dedicated instance — our API being reachable and able to warm, stream and act on your broker sessions. Availability is measured by our own monitoring and shown on your status page. A broker-side session drop that we reconnect automatically does not count as downtime.

Exclusions. Downtime does not include announced or emergency maintenance; outages, restrictions or maintenance on the broker or MetaTrader side, which we do not control; issues caused by your credentials, code, connected tools or account state; or events outside our reasonable control. We commit to our own infrastructure, not to a broker’s.

Support response. First-response targets for Enterprise are: a service outage or blocked trading within 1 hour (best effort, around the clock); a degraded or partial issue within 4 business hours; and general questions within 1 business day. Business hours are Monday–Friday, 09:00–18:00 Indochina Time (UTC+7).

Service credits. If monthly availability of your dedicated instance falls below 99.5%, you may request a service credit against a future invoice: 10% of that month’s fee below 99.5%, 25% below 99.0%, and 50% below 95.0%, capped at 50% of the monthly fee. Service credits are the sole and exclusive remedy for a missed availability commitment and must be requested within 30 days of the end of the affected month. This section does not change the liability limits in section 12.

Dedicated instances. An Enterprise dedicated instance is not restarted for routine releases; changes to it are made only in a maintenance window or as an emergency fix, with notice where practical.

The SDKs, the web terminal and the mobile and desktop apps are provided under these terms for use with your TickerAll account; you may not remove notices or redistribute them as your own. The service relies on third parties (brokers, payment processors, hosting, app stores) whose terms also apply to your use of those parts.

You can close your account at any time from the dashboard. We may suspend or terminate access if you breach these terms, if required by law or a broker, or if your use puts the platform or other customers at risk; where practical we will tell you why. On termination we disconnect your broker sessions and delete stored credentials as described in the Privacy Policy.

TickerAll is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose and accuracy of data.

To the fullest extent permitted by law, we are not liable for trading losses, lost profits, missed trades, or indirect, incidental or consequential damages arising from your use of TickerAll, including from delayed or incorrect data, dropped connections, or your own code, strategies or connected tools. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing here limits liability that cannot be limited by law.

We may update these terms. Material changes are announced on the status page or by email and take effect on the date shown at the top; continuing to use TickerAll after that date means you accept them.

Questions about these terms: [email protected].